State Farm® Insurance Agent Virginia Gilbert

"Sealy State Farm was awesome!! Alejandra was great with customers service, answering any questions I had, and fast response."

"Thank you Alejandra for helping with my policy. You’re always a pleasure to work with."

"My wife and I have worked with both Misti and Alejandra at State Farm and have nothing but great things to say. The team at Virginia's office have been exceptional with customer service and communication with claims, policy adjustments and any question we can throw at them. Once we moved our policies over, Misti helped us work through everything diligently to make sure we were properly covered and to ensure we had every discount possible. Alejandra is awesome as well answering all questions no matter how big or small. Give them a call to get everything taken care of in one stop."

"Misting was very helpful with any advice or questions that I had."

"Misty was great she went over our full insurance policy with us adjusted a couple things that saved us money and added one thing that added a little money back she was great I've been with State Farm same place since I was 16 years old and I am 64 years old now"

"I was working with Victoria on a stressful claim I had. She was able to provide the information I needed and even reached out later on to make sure everything was okay. Excellent customer service."

"The best insurance people I’ve ever had!! I’d recommend them to all my friends"

"I had the pleasure of working with Misti at State Farm Insurance, and I cannot recommend her highly enough! From the moment I walked in, she made me feel welcome and valued. Her knowledge of insurance products is impressive, and she took the time to explain everything clearly, ensuring I understood my options. Misti was incredibly responsive and attentive to my needs, answering all my questions and helping me find the best coverage for my situation. I appreciate her professionalism and genuine care for her clients. It’s clear that she goes above and beyond to provide excellent service. If you’re looking for an insurance agent who is both friendly and knowledgeable, Misti is the one to see! Thank you, Misti, for making this experience so seamless and positive!"

"Would like to give recognition to Sealy State Farm. Victoria, Alejandra and Misti always have a smile on their face when you walk in and treat you like family upon arrival."

"I’ve had my insurance here since Virginia took over & the service her office provides is top tier. Vicki, Misti, and Alejandra are all very professional and always willing to help with all my needs. My questions never go unanswered. If you don’t have your auto, home or life covered with this office you are missing out!!"

"Vicki is awesome!!!! She has answered all my questions about life insurance to help me choose what is best for my family!!! I really appreciate how quickly she responds!"

"I have a wonderful experience at State Farm in Sealy Tx. Victoria was so nice and made me feel at home and comfortable enough to ask all the questions I had. Thank you!!!"

"“I recently visited State Farm in Sealy and was blown away by the level of customer service. The staff was incredible especially Victoria she made sure all my needs were met."

"Have always taken great care of me here and been available to answer any questions or concerns I might have."

"Excellent customer service provided by Vicki! She was very helpful and knowledgeable when I needed to make policy changes. She stayed on top of it and kept me updated. Wish I could give more stars!"

"10/10 Virginia is absolutely amazing! Extremely knowledgeable and incredible in terms of communication."

"It’s always a pleasure when I work with this State Farm office in Sealy. I can always walk in with no appointment and they are happy to help me with whatever I need. And the best part, they know who I am when I walk through the door. They are more like friends or family than my insurance agents. Thank you for always being ready to help me. Susie Hartmann"

"Very disappointed. After over 20 years at this location I’ve decided to take my business to a different agent. I received many years of good service here, but that is no longer the case. It is obvious that customer service is not a top priority here anymore. I have noticed these changes as more experienced employees moved on and new employees moved in, including the agent. Just for example, a new employee was allowed to handle my issue over the phone but this took four different phone calls and 2 hours. The new employee had to keep hanging up and calling back after speaking to others in the office for help. Eventually “Misty” took over and seemed more annoyed than I was with the situation. In dealing with Misty she used phrases like “I’ve been in the insurance business for over 20 years” and “I’ve worked for other insurance companies and this is how everyone does it”. These are not the kinds of people that I want to deal with for a simple policy change, much less when I have a life changing event happen to someone in my family. It’s my suggestion that you take your business elsewhere. Quality of service at a place like this is easily overlooked, cause if you’re like me you just pay your bill. When you’re down and out, I’m sure these are not the people that you want in your corner. UPDATE 09/04/2024 Thank you Virginia, for such a rapid response to my review. Had you responded this quickly when I needed assistance, I may still be your customer. You could have reached out immediately, or right after I switched agents to see what my concerns were. Instead it seems you are more worried about how you are portrayed on a public platform rather than customer satisfaction. Unfortunately, my review was not written for your benefit. Your response suggesting that your employees weren’t able to satisfy my needs because they were limited by company and legal guidelines is not valid. My issues were only solved because I found a creative solution no thanks to any of your employees. But, nice try creating a rebuttal before you know the details of the situation. With over twenty years of being insured at your location, I feel that I can provide others with an honest opinion of my experience. If you don’t care for my review, it’s okay I don’t need one of those special “Thank You’s” that you give your top reviewers."

"Love these people! They’re amazing!"

"Great place very helpful, friendly and informative staff!"

"Professional and friendly staff. Misti is very experienced she explained everything very thoroughly left is with no questions."

"If you are looking for auto/home/life insurance, look no further. The staff treats you like family! So easy to get a quote, and have someone ( a real person ) help you make informed decisions. Huge upgrade from Progressive!"

"Great Agent and office. Everyone is always very friendly and professional. Wouldn't have my insurance anywhere else."

"I have been a customer of Virginia Gilbert State Farm for a very long time. At any time, I can call or walk in and speak to anyone there including Virginia and they are very helpful and does what they can to save my family money. My whole family using Virginia Gilbert State Farm"

"Ever time I come into the office Misti gets right to me and takes care of all my problems. Everyone is friendly and the office is great. If you want an outgoing group of women come to Virginia Gilbert State Farm."